FAQ!

Frequently Asked Questions (FAQ)

1. What products do you offer?

At The Fantasy Market you will find a wide range of fantasy-inspired products, including decorations, accessories, props and unique items based on magical worlds, myths and legends. Perfect for festivals, cosplay, or just for everyday use!

2. How do I place an order?

Browse our collection, add the items you want to your cart, and follow the checkout process. We accept various payment methods, including credit cards, PayPal, and more.

3. Do you ship internationally?

Yes, we ship worldwide! Shipping costs and delivery times depend on your location.

4. How long does it take to receive my order?

Delivery times vary by location. Orders are processed as soon as possible, but we are bound to delivery times of our suppliers. So please take into account that it may take a little longer. Longer delivery times can also be due to customs and carriers. Once your order has been shipped, you will receive a track & trace code to follow its progress.

5. Can I return an item?

Yes! If you are not satisfied with your purchase, we accept returns within 14 days of delivery, as long as the item is unused and in its original condition. Once we have received your return, we will process it within a few days and you will automatically receive a confirmation email of your return. Contact us via the contact form or arrange your return yourself via your account.

6. What should I do if I receive a damaged or incorrect item?

We strive for high quality standards, but if you receive a damaged or incorrect item, please contact us within 5 business days of receipt. We will ensure that the problem is resolved as soon as possible.

7. How can I track my order?

Once your order has been shipped, you will receive a track & trace code by email. This allows you to track your package via the carrier's website.

8. Do you offer custom or personalized products?

At the moment we offer a selection of pre-designed fantasy items, however if you are looking for something specific, please contact us and we will see if we can accommodate special requests!

9. How can I contact customer service?

For questions or comments, please contact our customer service via info@thefantasymarket.com or the contact form on our website. We are happy to help you!

10. Are your products environmentally friendly?

We are committed to sustainability. Many of our products are made from eco-friendly materials, and we are constantly working on expanding our range of eco-conscious items. We are definitely doing our best to be sustainable!

11. Collect Loyalty Points

At The Fantasy Market we like to reward our customers with loyalty points. For every €10 you spend, you receive 5 points. You can save these points and later exchange them for discounts on your next purchases. The great thing is that your points never expire, so you can collect them as long as you want! You also save points for discounted items. You can easily view your points balance by logging into your account, so you always know how much you have saved and how much you still need for your next reward.

12. Can I cancel my order?

If you want to cancel an order, you can send us an email or contact us via the contact form. Please indicate clearly whether you want to cancel the entire order or only part of it. If your order has not yet been shipped, we will process the cancellation. The amount will be refunded to the account you paid with within 7 working days.

13. I have ordered multiple items, some of which are available for immediate delivery and others are not. Will the items that are available for immediate delivery be shipped in advance?

If you have ordered multiple items, some of which are immediately available and others are not, we will ship the order in one go as soon as all items are available. Would you like to receive the immediately available items now? Then send us an e-mail via the contact form. Please note that additional shipping costs may be charged for this.